We found 2 episodes of Hardworking Happy Hour with the tag “client satisfaction”.
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Episode 163: Customer Experiences are the KEY TO SUCCESS!
June 2nd, 2025 | Season 1 | 59 mins 56 secs
client engagement, client satisfaction, communication, consumer experience, customer satisfaction, customer service, expectations, food service, home improvement, home services, keywords customer experience, landscaping, over-delivering, personal projects, reviews, service industry, small business
In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.
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Episode 156: Gordon South aka WoodBully!
March 31st, 2025 | Season 1 | 1 hr 1 min
business growth, career choices, client satisfaction, communication, company culture, construction management, decision making, education, employee retention, entrepreneurship, hiring practices, keywords construction, passion, red seal certification, scheduling, trades, trades vs office jobs, work-life balance
Summary
In this conversation, Sean and Catherine discuss the evolution of Sean's construction business, focusing on growth, delegation, and hiring practices. They explore the importance of company culture, the challenges of firing employees, and the realities of working in the trades compared to office jobs. The discussion also touches on education and career choices, emphasizing the risks and rewards associated with different paths. In this engaging conversation, Sean and Catherine explore the complexities of career choices, particularly in the trades, the importance of effective communication in construction management, and the realities of scheduling in the industry. They discuss the challenges of transitioning from hands-on work to management roles, the significance of passion in one's career, and the hard truths about hard work. The dialogue emphasizes the need for flexibility, decision-making, and the value of experience in shaping a successful career.