Hardworking Happy Hour

Episode 112: Building your best team!

April 29th, 2024  |  Season 1  |  1 hr 1 min

co-visioning, communication, customer satisfaction, customer service, empathy, flexibility, going above and beyond, keywords handling issues, leadership, mindfulness, morale, motivation, old projects, ownership, self-motivation, strengths, unexpected problems, values, vulnerability, work environment

In this part of the conversation, Sean and Catherine discuss how to handle unexpected issues that arise in old projects. Sean shares a recent experience where they had to address several issues in a project from two years ago, including a broken door panel, uneven pavers, a burned landing, and a problem with the pool waterfall. Premier decided to fix all these issues for free, even though some of them were not their responsibility. Catherine, on the other hand, believes they should have charged for the additional work. They discuss the importance of setting a precedent and valuing their time and expertise. The conversation explores the importance of going above and beyond for clients and the value of exceptional customer service. It also delves into the concept of leadership and the need to connect with and motivate team members. The hosts discuss the book they recently read, which focuses on mindfulness and leadership, and how it relates to their own experiences in the business. They highlight the importance of understanding what motivates oneself and using that to connect with others. The conversation concludes with a discussion on the different approaches to work and how leaders can support and retain self-motivated employees. The conversation explores the importance of aligning values, creating a positive work environment, and fostering open communication. It emphasizes the need for leaders to understand and support their team members' individual motivations and strengths. The concept of co-visioning is highlighted as a way to boost morale and create a sense of ownership among employees. The conversation also touches on the significance of vulnerability and empathy in leadership. Overall, the discussion emphasizes the importance of creating a fulfilling and supportive work environment.