We found 3 episodes of Hardworking Happy Hour with the tag “customer service”.
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Episode 163: Customer Experiences are the KEY TO SUCCESS!
June 2nd, 2025 | Season 1 | 59 mins 56 secs
client engagement, client satisfaction, communication, consumer experience, customer satisfaction, customer service, expectations, food service, home improvement, home services, keywords customer experience, landscaping, over-delivering, personal projects, reviews, service industry, small business
In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.
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Episode 112: Building your best team!
April 29th, 2024 | Season 1 | 1 hr 1 min
co-visioning, communication, customer satisfaction, customer service, empathy, flexibility, going above and beyond, keywords handling issues, leadership, mindfulness, morale, motivation, old projects, ownership, self-motivation, strengths, unexpected problems, values, vulnerability, work environment
In this part of the conversation, Sean and Catherine discuss how to handle unexpected issues that arise in old projects. Sean shares a recent experience where they had to address several issues in a project from two years ago, including a broken door panel, uneven pavers, a burned landing, and a problem with the pool waterfall. Premier decided to fix all these issues for free, even though some of them were not their responsibility. Catherine, on the other hand, believes they should have charged for the additional work. They discuss the importance of setting a precedent and valuing their time and expertise. The conversation explores the importance of going above and beyond for clients and the value of exceptional customer service. It also delves into the concept of leadership and the need to connect with and motivate team members. The hosts discuss the book they recently read, which focuses on mindfulness and leadership, and how it relates to their own experiences in the business. They highlight the importance of understanding what motivates oneself and using that to connect with others. The conversation concludes with a discussion on the different approaches to work and how leaders can support and retain self-motivated employees. The conversation explores the importance of aligning values, creating a positive work environment, and fostering open communication. It emphasizes the need for leaders to understand and support their team members' individual motivations and strengths. The concept of co-visioning is highlighted as a way to boost morale and create a sense of ownership among employees. The conversation also touches on the significance of vulnerability and empathy in leadership. Overall, the discussion emphasizes the importance of creating a fulfilling and supportive work environment.
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Episode 97: Customer Service, Drama, and Learning How To Read People
December 11th, 2023 | Season 1 | 58 mins 4 secs
customer service, entrepreneur, entrepreneurship, self help, small business
In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in!