web01.fireside.fm Sun, 24 May 2026 04:16:13 -0500 Fireside (https://fireside.fm) https://www.hardworkinghappyhour.com/tags/small%20business Mon, 02 Jun 2025 05:00:00 -0400 Each week Sean and Catherine will break down all things about the trades, entrepreneurship, and turning your creativity into a passion career. en-us episodic Sean and Catherine break down all things about the trades, entrepreneurship, and turning your creativity into a passion career. Hardworking Happy Hour Each week Sean and Catherine will break down all things about the trades, entrepreneurship, and turning your creativity into a passion career. no Hardworking Happy Hour hardworkinghappyhour@gmail.com http://www.hardworkinghappyhour.com/ep163 1e2f5ac8-89a5-44ff-8b51-f4398f46eadf Mon, 02 Jun 2025 05:00:00 -0400 Hardworking Happy Hour full 1 Hardworking Happy Hour In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business. 59:56 no <p>In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.</p> Keywords customer experience, home improvement, communication, reviews, personal projects, service industry, client engagement, small business, home services, customer satisfaction, customer service, communication, client satisfaction, expectations, over-delivering, consumer experience, reviews, service industry, landscaping, food service In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.

]]> In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.

]]> http://www.hardworkinghappyhour.com/ep142 bb8944ea-f652-4f96-9e47-2b413e5cc982 Mon, 16 Dec 2024 05:00:00 -0500 Hardworking Happy Hour full 1 Hardworking Happy Hour In this engaging conversation, John Lea shares his journey of building Deck South, a successful deck-building business. He discusses his early experiences with carpentry, the challenges of starting his own company, and the importance of team building and leadership. John emphasizes the value of caring for his employees and creating a supportive company culture, which has led to long-term loyalty and success. In this conversation, John discusses the evolution of his business, the lessons learned from the 2008 recession, and the importance of maintaining a balanced daily routine. He shares insights on fatherhood, emphasizing the joy and responsibility it brings, and highlights the significance of instilling curiosity in the next generation. The discussion also touches on the value of design in construction and the need for continuous improvement in business practices. 1:08:48 no <p>In this engaging conversation, John Lea shares his journey of building Deck South, a successful deck-building business. He discusses his early experiences with carpentry, the challenges of starting his own company, and the importance of team building and leadership. John emphasizes the value of caring for his employees and creating a supportive company culture, which has led to long-term loyalty and success. In this conversation, John discusses the evolution of his business, the lessons learned from the 2008 recession, and the importance of maintaining a balanced daily routine. He shares insights on fatherhood, emphasizing the joy and responsibility it brings, and highlights the significance of instilling curiosity in the next generation. The discussion also touches on the value of design in construction and the need for continuous improvement in business practices.</p> Keywords Deck South, entrepreneurship, leadership, business growth, employee loyalty, origin story, team building, construction industry, small business, project management, business evolution, recession lessons, daily routines, fatherhood, curiosity, design in construction In this engaging conversation, John Lea shares his journey of building Deck South, a successful deck-building business. He discusses his early experiences with carpentry, the challenges of starting his own company, and the importance of team building and leadership. John emphasizes the value of caring for his employees and creating a supportive company culture, which has led to long-term loyalty and success. In this conversation, John discusses the evolution of his business, the lessons learned from the 2008 recession, and the importance of maintaining a balanced daily routine. He shares insights on fatherhood, emphasizing the joy and responsibility it brings, and highlights the significance of instilling curiosity in the next generation. The discussion also touches on the value of design in construction and the need for continuous improvement in business practices.

]]> In this engaging conversation, John Lea shares his journey of building Deck South, a successful deck-building business. He discusses his early experiences with carpentry, the challenges of starting his own company, and the importance of team building and leadership. John emphasizes the value of caring for his employees and creating a supportive company culture, which has led to long-term loyalty and success. In this conversation, John discusses the evolution of his business, the lessons learned from the 2008 recession, and the importance of maintaining a balanced daily routine. He shares insights on fatherhood, emphasizing the joy and responsibility it brings, and highlights the significance of instilling curiosity in the next generation. The discussion also touches on the value of design in construction and the need for continuous improvement in business practices.

]]> http://www.hardworkinghappyhour.com/ep97 e9da6c34-1085-430b-acf1-f85d99786eb9 Mon, 11 Dec 2023 05:00:00 -0500 Hardworking Happy Hour full 1 Hardworking Happy Hour In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in! 58:04 no <p>In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in! </p> customer service, small business, entrepreneurship, entrepreneur, self help In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in!

]]> In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in!

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