Hardworking Happy Hour

Episode 175: Navigating Customer Sentiment

October 6th, 2025  |  50 mins 38 secs

brand loyalty, building materials, conference insights, construction, customer sentiment, home improvement, industry trends, keywords podcast, personal updates, supplier relationships

In this episode, Sean and Catherine discuss their personal updates, including Sean's recent trip to Nashville for a building materials conference. They delve into insights gained from the conference, particularly around customer sentiment and spending behavior in the construction industry. The conversation highlights the importance of brand loyalty, supplier relationships, and the impact of COVID-19 on the industry. They emphasize the need for contractors to understand market trends and customer behavior to better inform their business strategies, while also reflecting on the value of networking and personal experiences in shaping professional growth.