web01.fireside.fm Tue, 16 Jun 2026 01:24:49 -0500 Fireside (https://fireside.fm) https://www.hardworkinghappyhour.com/tags/customer%20service Mon, 02 Jun 2025 05:00:00 -0400 Each week Sean and Catherine will break down all things about the trades, entrepreneurship, and turning your creativity into a passion career. en-us episodic Sean and Catherine break down all things about the trades, entrepreneurship, and turning your creativity into a passion career. Hardworking Happy Hour Each week Sean and Catherine will break down all things about the trades, entrepreneurship, and turning your creativity into a passion career. no Hardworking Happy Hour hardworkinghappyhour@gmail.com https://www.hardworkinghappyhour.com/ep163 1e2f5ac8-89a5-44ff-8b51-f4398f46eadf Mon, 02 Jun 2025 05:00:00 -0400 Hardworking Happy Hour full 1 Hardworking Happy Hour In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business. 59:56 no <p>In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.</p> Keywords customer experience, home improvement, communication, reviews, personal projects, service industry, client engagement, small business, home services, customer satisfaction, customer service, communication, client satisfaction, expectations, over-delivering, consumer experience, reviews, service industry, landscaping, food service In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.

]]> In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.

]]> https://www.hardworkinghappyhour.com/ep112 a984c0df-b436-412a-af06-399020b12007 Mon, 29 Apr 2024 05:00:00 -0400 Hardworking Happy Hour full 1 Hardworking Happy Hour In this part of the conversation, Sean and Catherine discuss how to handle unexpected issues that arise in old projects. Sean shares a recent experience where they had to address several issues in a project from two years ago, including a broken door panel, uneven pavers, a burned landing, and a problem with the pool waterfall. Premier decided to fix all these issues for free, even though some of them were not their responsibility. Catherine, on the other hand, believes they should have charged for the additional work. They discuss the importance of setting a precedent and valuing their time and expertise. The conversation explores the importance of going above and beyond for clients and the value of exceptional customer service. It also delves into the concept of leadership and the need to connect with and motivate team members. The hosts discuss the book they recently read, which focuses on mindfulness and leadership, and how it relates to their own experiences in the business. They highlight the importance of understanding what motivates oneself and using that to connect with others. The conversation concludes with a discussion on the different approaches to work and how leaders can support and retain self-motivated employees. The conversation explores the importance of aligning values, creating a positive work environment, and fostering open communication. It emphasizes the need for leaders to understand and support their team members' individual motivations and strengths. The concept of co-visioning is highlighted as a way to boost morale and create a sense of ownership among employees. The conversation also touches on the significance of vulnerability and empathy in leadership. Overall, the discussion emphasizes the importance of creating a fulfilling and supportive work environment. 1:01:24 no <p>In this part of the conversation, Sean and Catherine discuss how to handle unexpected issues that arise in old projects. Sean shares a recent experience where they had to address several issues in a project from two years ago, including a broken door panel, uneven pavers, a burned landing, and a problem with the pool waterfall. Premier decided to fix all these issues for free, even though some of them were not their responsibility. Catherine, on the other hand, believes they should have charged for the additional work. They discuss the importance of setting a precedent and valuing their time and expertise. The conversation explores the importance of going above and beyond for clients and the value of exceptional customer service. It also delves into the concept of leadership and the need to connect with and motivate team members. The hosts discuss the book they recently read, which focuses on mindfulness and leadership, and how it relates to their own experiences in the business. They highlight the importance of understanding what motivates oneself and using that to connect with others. The conversation concludes with a discussion on the different approaches to work and how leaders can support and retain self-motivated employees. The conversation explores the importance of aligning values, creating a positive work environment, and fostering open communication. It emphasizes the need for leaders to understand and support their team members' individual motivations and strengths. The concept of co-visioning is highlighted as a way to boost morale and create a sense of ownership among employees. The conversation also touches on the significance of vulnerability and empathy in leadership. Overall, the discussion emphasizes the importance of creating a fulfilling and supportive work environment.</p> Keywords handling issues, old projects, unexpected problems, customer satisfaction, going above and beyond, customer service, leadership, motivation, mindfulness, self-motivation, flexibility, values, work environment, communication, motivation, strengths, co-visioning, morale, ownership, vulnerability, empathy, leadership In this part of the conversation, Sean and Catherine discuss how to handle unexpected issues that arise in old projects. Sean shares a recent experience where they had to address several issues in a project from two years ago, including a broken door panel, uneven pavers, a burned landing, and a problem with the pool waterfall. Premier decided to fix all these issues for free, even though some of them were not their responsibility. Catherine, on the other hand, believes they should have charged for the additional work. They discuss the importance of setting a precedent and valuing their time and expertise. The conversation explores the importance of going above and beyond for clients and the value of exceptional customer service. It also delves into the concept of leadership and the need to connect with and motivate team members. The hosts discuss the book they recently read, which focuses on mindfulness and leadership, and how it relates to their own experiences in the business. They highlight the importance of understanding what motivates oneself and using that to connect with others. The conversation concludes with a discussion on the different approaches to work and how leaders can support and retain self-motivated employees. The conversation explores the importance of aligning values, creating a positive work environment, and fostering open communication. It emphasizes the need for leaders to understand and support their team members' individual motivations and strengths. The concept of co-visioning is highlighted as a way to boost morale and create a sense of ownership among employees. The conversation also touches on the significance of vulnerability and empathy in leadership. Overall, the discussion emphasizes the importance of creating a fulfilling and supportive work environment.

]]> In this part of the conversation, Sean and Catherine discuss how to handle unexpected issues that arise in old projects. Sean shares a recent experience where they had to address several issues in a project from two years ago, including a broken door panel, uneven pavers, a burned landing, and a problem with the pool waterfall. Premier decided to fix all these issues for free, even though some of them were not their responsibility. Catherine, on the other hand, believes they should have charged for the additional work. They discuss the importance of setting a precedent and valuing their time and expertise. The conversation explores the importance of going above and beyond for clients and the value of exceptional customer service. It also delves into the concept of leadership and the need to connect with and motivate team members. The hosts discuss the book they recently read, which focuses on mindfulness and leadership, and how it relates to their own experiences in the business. They highlight the importance of understanding what motivates oneself and using that to connect with others. The conversation concludes with a discussion on the different approaches to work and how leaders can support and retain self-motivated employees. The conversation explores the importance of aligning values, creating a positive work environment, and fostering open communication. It emphasizes the need for leaders to understand and support their team members' individual motivations and strengths. The concept of co-visioning is highlighted as a way to boost morale and create a sense of ownership among employees. The conversation also touches on the significance of vulnerability and empathy in leadership. Overall, the discussion emphasizes the importance of creating a fulfilling and supportive work environment.

]]> https://www.hardworkinghappyhour.com/ep97 e9da6c34-1085-430b-acf1-f85d99786eb9 Mon, 11 Dec 2023 05:00:00 -0500 Hardworking Happy Hour full 1 Hardworking Happy Hour In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in! 58:04 no <p>In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in! </p> customer service, small business, entrepreneurship, entrepreneur, self help In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in!

]]> In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in!

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