Displaying all 3 Episode of Hardworking Happy Hour with the tag “small business”.
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Episode 163: Customer Experiences are the KEY TO SUCCESS!
June 2nd, 2025 | Season 1 | 59 mins 56 secs
client engagement, client satisfaction, communication, consumer experience, customer satisfaction, customer service, expectations, food service, home improvement, home services, keywords customer experience, landscaping, over-delivering, personal projects, reviews, service industry, small business
In this engaging conversation, Sean and Catherine discuss their recent experiences with home improvement projects, the importance of customer service, and the value of communication in building strong client relationships. They share personal anecdotes about their hobbies, including yard work and gardening, and reflect on the significance of going the extra mile in service. The discussion also highlights the necessity of asking for reviews to enhance business visibility and reputation. In this conversation, Sean and Catherine discuss the importance of going above and beyond for clients in various service industries, emphasizing the significance of communication, setting expectations, and the impact of customer reviews. They share personal anecdotes from their experiences in landscaping and food service, highlighting how thoughtful gestures can enhance client satisfaction. The discussion also touches on the necessity of tracking services and the role of consumer expectations in shaping experiences. Ultimately, they conclude that effective communication and a commitment to over-delivering are essential for success in any service-oriented business.
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Episode 142: Special Guest John Lea of Deck South!
December 16th, 2024 | Season 1 | 1 hr 8 mins
business evolution, business growth, construction industry, curiosity, daily routines, design in construction, employee loyalty, entrepreneurship, fatherhood, keywords deck south, leadership, origin story, project management, recession lessons, small business, team building
In this engaging conversation, John Lea shares his journey of building Deck South, a successful deck-building business. He discusses his early experiences with carpentry, the challenges of starting his own company, and the importance of team building and leadership. John emphasizes the value of caring for his employees and creating a supportive company culture, which has led to long-term loyalty and success. In this conversation, John discusses the evolution of his business, the lessons learned from the 2008 recession, and the importance of maintaining a balanced daily routine. He shares insights on fatherhood, emphasizing the joy and responsibility it brings, and highlights the significance of instilling curiosity in the next generation. The discussion also touches on the value of design in construction and the need for continuous improvement in business practices.
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Episode 97: Customer Service, Drama, and Learning How To Read People
December 11th, 2023 | Season 1 | 58 mins 4 secs
customer service, entrepreneur, entrepreneurship, self help, small business
In this weeks episode, Sean and Catherine recap their week which includes a slight client hick up. In an effort to see what they can learn from the experience, they dive deep in to customer service and what that means for the business. Also, for this weeks book club selection, Sean and Catherine share the lessons learned from 'Read People Like a Book' by Patrick King. Tune in!